Website Terms（Term & Condition）
1. Privacy PolicyWalther values the privacy of our users, and privacy is your important right. When you use our services, we may collect and use your information. We hope that through this privacy policy, we will explain how we collect, use, store, and share this information, as well as how we access, update, control, and protect information while using the service.
When we provide services, we may collect, store, and use the following information about you. If you do not provide relevant information, you may not be able to register as a user or enjoy certain services we provide, or you may not be able to obtain the desired service results.
The information you provide, such as the information provided during registration.
The information you share with others is provided by others when using our services.
The information we obtain from you, such as communication account, communication time, data, and duration.
● Your location information when using our services.
The personal information you provide to us: In the process of using our services, such as visiting our website, communicating with us, or during the ordering process, most of the personal information we receive is voluntarily obtained from users. You are free to choose the information you want to provide to us, and you can also freely choose whether to provide information to us. However, certain information, such as your delivery address, payment information, and product order information, is essential for fulfilling our contractual obligations. If you do not provide this information, you will not be able to order services from us.
● Personal information collected through technology: When you use our website, we may use
Cookies are used to collect passive information.
● Personal information we obtain from others: We may receive personal information about users from third parties (such as network analysis providers, social media websites, law enforcement agencies, providers screened by denied participants, and market advisors). We will receive information about customers who purchase and share with Walther for marketing purposes.
In the process of providing services to you, we may use the information collected for the following purposes:
● Provide you with services
We use authentication, customer service, security, fraud monitoring, archiving, and backup purposes when providing our services to ensure the security of the products and services we provide to you.
Assist us in designing new services and improving existing ones. To gain a better understanding of how you access and use our services specifically to meet your personal needs, such as language settings, location settings, personalized services and assistance, or other responses to you and other users.
Provide you with more relevant advertisements to replace popular ones; Evaluate and improve the effectiveness of advertising and other promotions, as well as promotions within our services. Software certification or management software upgrade; Let you participate in our product and service survey.
Walther is always committed to providing our customers with the highest level of service and security. We will take appropriate technical and organizational measures to protect your personal information from accidental or illegal destruction, loss, alteration, or damage. All personal information we collect will be stored on our secure servers. All electronic transactions conducted through our website will be protected by SSL encryption technology. According to our legal obligations and legitimate business interests, we will store personal information when necessary to achieve the purpose of collecting personal information. In order to comply with the statutory retention period, we may store your personal information for up to 5 years.
We take commercially reasonable steps to protect the data transmitted through the website, especially financial information. We use various security technologies to protect users' identifiable information, including secure servers, firewalls, and encryption of credit card information. Unfortunately, there is always a potential risk associated with sending information through any channel or keeping information on any storage device, and we cannot guarantee the security of any information you transmit over the Internet (including using websites).
2. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights (including copyrights, trademarks, design rights, patents, or other intellectual property) and the materials published on our website. These works are protected by global intellectual property laws and treaties, and all similar permissions are reserved.
You can print a copy of any page from our website, or download a partial excerpt for personal or internal business use, and it can attract the attention of others within the organization to the content posted on our website. Except for personal or internal business purposes, it is prohibited to copy part or all of the content of the website in any form, and it is not allowed to copy or share with third parties.
3. Quality Control Regulations
Walther guarantees that all products we provide come from original factories, authorized agents, and authorized distributors, and are all original and new parts. 3.1 Walther will provide inspection records for all orders delivered by our customer service team.
3.2 Walther provides a 365 day warranty after delivery of the goods.
3.3 Unless the customer has a valid reason, Walstein will not accept cancellation of orders. There is evidence to prove that our products are not original or new parts.
3.4 If you encounter quality issues with the product after receiving it, please contact us within 3 working days and we will comply with the after-sales service agreement to replace the new parts.
3.5 After sales service agreement is a provision to provide you with better service. You may need to carefully read it to handle product issues before complaining about the product
3.5.1 Walther will not accept cancellation of orders after shipment and will only replace faulty products.
3.5.2 When you see the package and keep photos for record purposes, Walther only accepts product issues with obvious damage during transportation.
3.5.3 When a customer complains about a product after receiving confirmation of the issue within 3 working days, Walther will request a formal description of the product issue. The formal product problem description includes but is not limited to: textual description, photos, videos, preliminary testing, etc.
3.5.4 After confirming the shipment of the product, Walther will replace the parts with new ones and bear the transportation costs of the new parts.
3.5.5 If necessary, Walther may request the return of the faulty product for inspection or testing, and the customer shall assist in returning the faulty part. Walther will bear the transportation costs.
4. Disclaimer
Walther is responsible for providing technical support to ensure the normal operation of the website, attempting to avoid service interruptions or minimize downtime to ensure that users can smoothly handle the Internet. However, due to force majeure or other uncontrollable reasons that cause the website to crash or become unusable, resulting in the loss of certain records, messages, or information, Wollstein is not responsible. Walther will not be held responsible in the following situations
4.1 For any unauthorized access or illegal or unauthorized use of information (including identifiable information).
4.2 If user information (including identifiable information) is accessed through unauthorized or improper use of user accounts or login information, or due to the user's failure to protect their username, password, or customer ID.